Hasbro Pulse Reviews

I cannot reach their customer service, writing this review while still on hold - the entire time it loops 10 seconds of ringing then a sentence of automated message - it's been 75 minutes and nothing is happening, there's just no answer. I don't know what else to do.

I placed an order for a gift. It took them 18 business days to ship it. I still have not received it. They would not let me cancel my order as they claimed it was in fulfillment status. The site itself did not list this. You have to contact them to find out. Despite being in fulfillment status, my order was not shipped until 3 weeks after I contacted them. It is difficult to get a hold of someone promptly, they take a long time to respond to emails, and the customer service chat was not up. You can call the hotline, but the waiting time estimates are very inaccurate. I was told a couple minutes of waiting and ended up waiting over 5 minutes. I was also quoted as waiting five minutes and was on hold for over 15 minutes. Buyer Beware: Also expect a pitch for their "free" shipping service Pulse Premium, which costs an annual fee. They ship with FedEx the worst of the big three carriers, so be vigilant regarding your packages.

Great experience so far 👍

No problem up until last week. One item turned up entirely crushed, the next order was just left outside my house on the street, went missing. No response from customer service or social media comms. No one at the end of a phone. Utterly useless.

Have ordered a few times, my order of Marvel Legends figures arrived as always well packed and in mint condition.
Great for Star Wars!
Wish had options to pay Pay Pal or be able to spread payment but great service!

I don't have a bad word to say about Hasbro Pulses service or prices.
After receiving my second order from them today it has confirmed for me that they will become a regular provider for my figures as the prices and service I received was impeccable.